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The main objective of this type of service is to provide assistance to the end-user by resolving their issues related to computer hardware and software. Help desk support is the process of receiving technical assistance from a third-party vendor who provides remote access to computers and other information technology devices. This service allows users to contact a company’s help desk for assistance when they need it. The help desk technician will be able to diagnose, resolve or escalate an issue that has been reported by the end-user. Types of IT help desk support There are three types of help desk support: telephone, email, and webchat. The first two options are free, while the third option costs money. Telephone support is the fastest way to resolve issues, but it requires patience and persistence. Email support is much slower, but it provides better documentation for future reference. Webchat is the best solution when you need immediate assistance. It also gives you the ability to send files via FTP (File Transfer Protocol) and upload images and documents. Continue Reading: https://extnoc.com/learn/help-desk/what-is-it-help-desk-support
